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BOOKINGS/CANCELLATIONS

Online Booking Conditions

 

  • Where the total cost of your reservation is £75 or less, the full amount of your reservation is required as a deposit and is payable at the point of booking.

  • Where the total cost of the reservation exceeds £75, then a minimum sum of £75 is required as a deposit against your reservation and is payable at the point of booking

  • All outstanding balances must be paid in full 14 days prior to your arrival date

  • Deposits are non-refundable and non-transferable except in the event of enforced closure of the park or travel restrictions imposed due to Covid 19.

  • Unless Covid related as described above in which event refunds will be given,  if you cancel less than 14 days prior to the date of arrival we will allow you to reschedule your holiday to another date within the same calendar year.

  • Refunds are always at the discretion of Hillend Caravan Park Ltd.

  • Arrival times are midday – 9pm

  • Pitches must be vacated before 11am on the day of your departure

  • We reserve the right to cancel any booking where the group size or size of unit is found to have been mis-represented.

  • In the event that bad weather restricts the use of our camping fields, we reserve the right to offer you the next best available pitch whether with EHU or not.  

  • Gazebos are not bookable in advance.  We will assess whether the erection of a gazebo is appropriate once your unit is in-situ and this will be judged against reasonable spacing requirements.  Gazebos if permitted will be charged at a rate of £15/night.

  • We don’t guarantee that second vehicles can park next to your unit and will only be permitted to do so provided either your pitch can accommodate this and/or access tracks around the fields are not obstructed.

  • Smaller 2-5 berth tents or campervans can book larger pitches designed for family units or motorhomes if required, but not vice versa.

  • You must book a pitch that is appropriate in size to the unit you are bringing to the site.

  • If the pitches we offer to pre-book do not suit your requirements, please telephone  01792 386204 to discuss alternatives as not all of our pitches have been made available to pre-book.

 

 

Please also remember review our general site rules / T&C’s before booking

As an aide-mémoire, the following should be considered:-

  • We do not allow dogs on the campsite

  • We do not take stag or hen parties

  • Groups of 6 or more adults (except families) can only make arrangements over the telephone

  • Under 18’s only by prior arrangement